Privacy Policy

​Effective Date: 01 September 2025

At  EVERLIGHT CREMATIONS   we respect your privacy and are committed to protecting personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, share, and protect your information.

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1. Information We Collect

We may collect personal information directly from you, from third parties you authorise, or as required to provide our services. This may include:

• Contact details (name, address, phone number, email).

• Information necessary to provide cremation services (e.g., details of the deceased, next of kin, relationship information).

• Billing and payment information.

• Records of your communications with us.

• Website usage data (if you use our website).

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2. Why We Collect Your Information

We collect personal information to:

• Provide cremation and related services.

• Communicate with you regarding arrangements and services.

• Process payments and maintain business records.

• Comply with legal and regulatory requirements.

• Improve our services and customer experience.

We only collect personal information where it is necessary for our functions and services.

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3. How We Share Your Information

We may share your information with:

• Service providers directly involved in the cremation process (e.g., funeral directors, transport providers).

• Government agencies or authorities, where required by law.

• Professional advisors (e.g., accountants, lawyers) where necessary for our business operations.

We will not sell or rent your personal information to third parties.

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4. Storing and Protecting Your Information

We take reasonable steps to keep personal information safe from loss, unauthorized access, or misuse. This includes physical, electronic, and managerial safeguards.

If we no longer need your information, we will securely dispose of it in accordance with legal requirements.

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5. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.

• Ask for correction of your personal information if it is inaccurate or incomplete.

To make a request, please contact us (see details below).

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​6. Website and Cookies

If you visit our website, we may collect standard analytics data (such as IP address, browser type, pages visited). This helps us improve our website and services. You can disable cookies through your browser settings.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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8. Contact Us

If you have questions about this Privacy Policy, or if you wish to make a privacy request or complaint, please contact us:

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EVERLIGHT CREMATIONS
393 Church Street

Palmerston North 4410

Cell: 

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Email: everlightcremations@gmail.com

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If you are not satisfied with how we handle your concern, you can also contact the Office of the Privacy Commissioner at www.privacy.org.nz.

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